Return & Refund Policy

This policy explains how returns, exchanges, and refunds are handled for orders placed on IFZshop. Please read the details below before mailing any item back, because returns must be reviewed and approved by our support team first.

Return Period

You may request a return within 15 days after receiving your order.

Requests made after 15 days may not be accepted, so please check your package soon after delivery.

Defective or Damaged Items

We accept returns for defective items. This includes items that arrive damaged during transportation, items with visible product defects, or items that cannot be used as intended because of a quality issue.

If your item arrives damaged or defective, please contact us with your order number, a short description of the issue, and clear photos of the product and packaging. After reviewing the information, we will provide the next steps.

Non-Defective Returns

We also accept returns for non-defective items.

This means you may request a return even if the item is not damaged, for example because you changed your mind, ordered the wrong item, or no longer need the product.

For non-defective returns, the customer is responsible for the return shipping cost.

Exchanges

Exchanges are accepted for eligible items.

If you want to exchange an item because of personal preference, choosing the wrong product, selecting the wrong size or option, or another customer-side reason, you will need to pay the shipping cost for sending the item back.

If the exchange is caused by a defective item, shipping damage, or an error on our side, please contact us first so we can review the case and provide proper instructions.

Item Condition

Returned or exchanged items must be in new condition.

We only accept items that are unused, unopened in the original packaging, or never used after delivery. Items that have been used, damaged, altered, washed, missing parts, or returned without original packaging may not be accepted.

Return Method

Returns must be sent by mail.

Before sending your package, please contact us by email to request the correct return address. The return address may not be the same as the business address displayed for company information, so please do not ship the item back without confirmation.

IFZshop is operated by Putian Licheng Duohei Trading Co., Ltd. (莆田荔城跺嘿贸易有限公司), and return requests can be sent to [email protected].

Return Form

A return form must be included inside the package.

Please include your order number, name, email address used at checkout, return reason, and whether you are requesting a refund or an exchange. Missing return information may delay the process.

Restocking Fee

No restocking fee is charged for eligible returns.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, the refund will be sent back to the original payment method. The time it takes to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping fees and return shipping fees are not refunded for returns caused by personal preference, wrong selection, or other non-defective reasons.

Contact Before Returning

Please do not send any return package before contacting us.

Email: [email protected]

Include your order number and the email address used at checkout so we can check your order and provide the correct return address.

Policy Update Date

Last updated: June 12, 2026